Question 1

What is your return policy?

Accepted Answer

Please contact us within 30 days of purchase for all return requests. All returns must be received in the original condition received for a full refund. The original condition is described as not been worn (except for fitting), washed or altered with hang tags not removed. You will receive a pre-paid shipping label with every order.

Question 2

What are my shipping options?

Accepted Answer

We ship all orders via UPS or USPS. All orders shipping to a P.O. Box will be shipped via USPS.

Question 3

When will I receive my order?

Accepted Answer

All orders received by 2 PM CST will be shipped the same day. Most orders are received between 2-5 days depending on location. All orders are shipped from Nashville, TN.

Question 4

Where is CharleyPants located?

Accepted Answer

Nashville, TN

Question 5

How do I make sure that I order the correct size?

Accepted Answer

We suggest ordering one waist size larger than normal. If you typically wear a 34 waist you should order a 36 waist. If they do not fit, we offer free exchanges and returns.

Question 6

Are knee pads included with the pants?

Accepted Answer

Yes, knee pads are included with every pair of pants.

Question 7

What payment options do you accept?

Accepted Answer

We accept all major debit and credit cards.

Question 8

Are the tool pouches removable?

Accepted Answer

The tool pouches are not removable, they can be inserted into the large main pockets when not in use.

FAQ

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